Returns

RETURNS & EXCHANGES POLICY

At Jada Furs, we want you to feel confident in every purchase. Each piece is selected with an appreciation for timeless elegance, quality, and craftsmanship.

Please review our returns and exchanges policy before placing your order.

Please Note: We do not offer refunds for change of mind. Eligible returns are accepted for store credit or exchange only.

Eligibility for Returns

  • Return requests must be submitted within 14 days of delivery.

  • Items must be unworn, unused, unwashed, and in their original condition, with all original tags attached.

  • Items must be free from stains, odours, perfume, makeup, and any signs of wear or alteration.

  • Proof of purchase, such as an order number or receipt, is required.

  • All returns are subject to inspection and approval by Jada Furs.

Final Sale Items

The following items are considered final sale and are not eligible for return or exchange for change of mind:

  • Sale or discounted items.

  • Items marked as final sale at the time of purchase.

  • Custom or personalized orders.

This does not affect any rights you may have regarding defective or misrepresented products under applicable consumer protection laws.

Store Credit & Exchanges

  • Approved returns will be issued as Jada Furs store credit or processed as an exchange.

  • Return shipping costs are the responsibility of the customer, unless otherwise required by law.

  • Original shipping charges are non-refundable, except where required by law.

  • Exchanges are subject to product and size availability.

  • If your preferred exchange item is unavailable, store credit will be offered.

  • Store credit cannot be redeemed for cash, except where required by law.

Damaged, Faulty or Incorrect Items

We carefully inspect our pieces before dispatch. However, if your order arrives damaged, defective, or incorrect, please contact our customer care team as soon as possible.

Include your order number, photographs, and a brief description of the issue so we can assist you.

We will review your concern and provide an appropriate resolution in accordance with applicable Canadian consumer protection laws.

How to Request a Return

  1. Contact Jada Furs through our website's contact page within 14 days of receiving your order.

  2. Provide your order number, the item you wish to return, and whether you prefer store credit or an exchange.

  3. Await return authorization and instructions from our team.

  4. Securely package your item to prevent damage during transit.

  5. Ship your return according to the instructions provided.

Please do not send items back without prior return authorization.

Once your return has been received and inspected, we will notify you of its approval. Approved store credits or exchanges will then be processed.

Additional Information

Jada Furs reserves the right to decline returns that do not meet the conditions outlined above, subject to applicable law.

We recommend using a tracked shipping service, as customers are responsible for return packages until they are received by Jada Furs.

For any questions regarding your order or a return, please contact us through our website.

JADA FURS

Timeless luxury. Effortless elegance.